Terms & Conditions

Effective Date: 02 September 2026

Location: United Arab Emirates

Welcome to Albaho Medical Supplies Trading LLC. These Terms & Conditions govern your use of our website and your purchase or enquiry regarding our dental and medical products, equipment, materials, consumables, digital dentistry solutions, and related services.

By accessing or using our website, submitting an enquiry, requesting a quotation, or placing an order, you agree to comply with these Terms & Conditions.

1. General

• The website is operated by Albaho Medical Supplies Trading, United Arab Emirates.
• Our website provides information about dental and medical equipment, products, materials, consumables, digital dentistry solutions, laboratory solutions, and related services.
• Product images, descriptions, specifications, and other information are provided for general reference and may be subject to change.
• We reserve the right to update, modify, suspend, or discontinue any part of the website or its content without prior notice.
• Availability of products may vary and is subject to confirmation by our team.

2. Products & Orders

• All products displayed on our website are subject to availability.
• Product specifications, features, dimensions, images, and descriptions may vary depending on the manufacturer or product version.
• Prices and product availability may change without prior notice.
• A quotation or enquiry submitted through the website does not constitute confirmation of an order unless accepted by Albaho Medical Supplies Trading.
• We reserve the right to refuse or cancel an order where a product is unavailable, incorrectly priced, discontinued, or subject to circumstances beyond our reasonable control.
• Customers are responsible for providing accurate contact, delivery, and billing information when placing an order or requesting a quotation.

3. Pricing & Payment

• Prices are quoted in United Arab Emirates Dirham (AED) unless otherwise stated.
• Applicable VAT and other charges will be communicated or displayed where applicable.
• Payment methods may include bank transfer, debit/credit card, or other payment methods made available by Albaho Medical Supplies Trading.
• Payment terms may vary depending on the product, order value, customer, quotation, or agreed commercial terms.
• Orders requiring advance payment will only be processed after the required payment has been received and confirmed.
• Payment transactions processed through third-party payment providers may be subject to their own terms and conditions.

4. Delivery

• We provide delivery services within the United Arab Emirates, subject to product availability and delivery location.
• Estimated delivery timelines may vary depending on the product, stock availability, order requirements, delivery location, manufacturer, and logistics provider.
• Delivery dates provided at the time of order are estimates and may change due to circumstances beyond our reasonable control.
• Additional delivery, installation, transportation, or handling charges may apply depending on the product and service requirements.
• Customers are responsible for providing accurate delivery information and ensuring that the delivery location is accessible and suitable for the equipment or products ordered.
• For large or specialized equipment, delivery and installation arrangements may be coordinated separately with the customer.

5. Returns & Refunds

• Returns are subject to product type, manufacturer requirements, warranty conditions, and the terms stated in the applicable quotation or invoice.
• Customers should contact us as soon as possible if a product is received damaged, defective, incorrect, or incomplete.
• Products must generally be returned in their original condition and packaging where a return has been approved.
• Certain products may not be eligible for return due to their nature, including opened or used consumables, sterile products, customized products, specially ordered items, or products that cannot reasonably be resold.
• Refunds, where applicable, will be processed after the returned product has been inspected and the return has been approved.
• Shipping, delivery, installation, or other service charges may be non-refundable where applicable.
• Any return or refund will be handled in accordance with applicable UAE laws and the specific terms agreed for the relevant purchase.

6. Warranty

• Products may be covered by the manufacturer's warranty or a warranty provided by Albaho Medical Supplies Trading, depending on the product and applicable agreement.
• Warranty coverage, duration, exclusions, and service conditions may vary by manufacturer and product.
• Warranty claims may require proof of purchase and product or serial-number information.
• Warranty coverage may not apply to damage resulting from misuse, unauthorized modification, improper installation, negligence, accidents, improper maintenance, or use contrary to the manufacturer's instructions.
• Customers should follow the applicable manufacturer's operating, installation, maintenance, and safety instructions.

7. Order Cancellation

• Customers may request cancellation of an order before dispatch or before the order enters a non-cancellable procurement or production stage.
• Cancellation requests for specially ordered, customized, imported, or manufacturer-procured products may not be accepted once processing has begun.
• Once a product has been dispatched, cancellation may not be possible.
• Any applicable cancellation charges or deductions will be communicated based on the order and agreed commercial terms.

8. Website Content & Intellectual Property

• All website content, including text, images, graphics, logos, product information, and other materials, is intended for informational and commercial purposes.
• The content of the website is owned by or licensed to Albaho Medical Supplies Trading or its respective content providers, unless otherwise stated.
• You may not reproduce, copy, modify, distribute, publish, or commercially exploit website content without prior written permission.
• Product names, trademarks, and logos belonging to manufacturers or third parties remain the property of their respective owners.

9. Limitation of Liability

To the extent permitted by applicable law, Albaho Medical Supplies Trading shall not be responsible for losses or delays caused by circumstances beyond our reasonable control, including:

• Courier or logistics delays.
• Manufacturer or supplier delays.
• Product shortages or discontinuation.
• Customs or import-related delays.
• Natural disasters or other unforeseen events.
• Internet, telecommunications, or technical failures.
• Incorrect information supplied by the customer.
• Improper use, handling, installation, or maintenance of products by the customer or unauthorized persons.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable UAE law.

10. Third-Party Links

Our website may contain links to third-party websites, manufacturers, suppliers, payment providers, or other external services.

These third-party websites are governed by their own terms and privacy policies. Albaho Medical Supplies Trading is not responsible for the content, availability, security, or practices of third-party websites.

11. Privacy

Your use of our website and the information you provide to us is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

12. Governing Law

These Terms & Conditions are governed by and interpreted in accordance with the laws of the United Arab Emirates.

Any dispute arising from or relating to the use of our website, products, services, or these Terms & Conditions shall be subject to the applicable jurisdiction of the courts of the United Arab Emirates.

13. Changes to These Terms

Albaho Medical Supplies Trading reserves the right to modify or update these Terms & Conditions from time to time.

Any changes will be published on this page with an updated Effective Date. Continued use of the website after changes are published constitutes acceptance of the updated Terms & Conditions.

14. Contact Us

For questions, product enquiries, quotations, orders, or support, please contact us:

Albaho Medical Supplies Trading
Office No. 705, Sobha Ivory 1, Business Bay, Dubai, UAE

Phone: +971 4 576 6509
Mobile: +971 58 139 2344

Website: https://albahomedical.com/

Email: info@albahomedical.com

By using this website, submitting an enquiry, requesting a quotation, or placing an order, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.