Privacy Policy

Effective Date: 02 September 2026

Location: United Arab Emirates

At Albaho Medical Supplies Trading LLC, we respect your privacy and are committed to protecting the personal information you provide when using our website, contacting us, requesting product information, requesting quotations, or using our services.

This Privacy Policy explains what information we may collect, how we use it, and how we protect it.

1. Information We Collect

We may collect the following information when you interact with our website or contact us:

• Personal information, such as your name, phone number, email address, company or clinic name, and address.
• Business and professional information provided when requesting dental equipment, digital dentistry solutions, dental materials, consumables, laboratory equipment, or other products.
• Enquiry and quotation information, including details about the products, equipment, technologies, or services you are interested in.
• Communication information when you contact us through our website, email, telephone, WhatsApp, or other communication channels.
• Technical information, such as your IP address, browser type, device type, operating system, and information about how you use our website.
• Website usage information, including pages visited, links accessed, and general interaction with our website.

2. How We Use Your Information

We may use the information we collect to:

• Respond to your enquiries and requests.
• Provide information about our dental and medical products and solutions.
• Prepare and provide product quotations.
• Process product orders and requests where applicable.
• Arrange product delivery and related services.
• Provide information about dental equipment, digital dentistry, dental laboratory solutions, materials, consumables, and other products.
• Provide technical assistance and after-sales support.
• Communicate with dental clinics, laboratories, healthcare professionals, and other customers regarding their requirements.
• Improve our website, products, services, and customer experience.
• Send relevant product updates, company news, offers, and promotional communications where you have provided consent.
• Maintain the security and proper functioning of our website.
• Comply with applicable laws and regulatory requirements.

3. Data Protection and Security

We take reasonable measures to protect the personal information we collect against unauthorized access, alteration, disclosure, loss, or misuse.

We use appropriate technical and organizational safeguards to help protect information submitted through our website and other communication channels.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

4. Sharing of Information

We may share personal information only where reasonably necessary to provide our products and services.

This may include sharing information with:

• Delivery and logistics partners when required to deliver products.
• Technology and website service providers who help us operate and maintain our website.
• Service and technical support providers where required to provide assistance.
• Payment service providers, where applicable, for processing transactions.
• Professional advisers or authorities where required by law.

We do not sell or rent your personal information to third parties.

5. Cookies

Our website may use cookies and similar technologies to improve website functionality and user experience.

Cookies may be used to:

• Help the website function correctly.
• Remember preferences.
• Understand how visitors use our website.
• Improve website performance.
• Analyze website traffic and user interactions.
• Support relevant content or marketing activities where applicable.

You can manage or disable cookies through your web browser settings. Disabling certain cookies may affect some website functionality.

6. Your Rights

Subject to applicable laws and regulations, you may request:

• Access to the personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of personal information where legally applicable.
• Withdrawal of consent for marketing communications.
• Unsubscription from promotional communications.
• Information about how your personal information is being used.

To make a privacy-related request, please contact us using the contact details provided below.

7. Marketing Communications

Where you have provided appropriate consent, we may contact you with information relating to:

• New dental and medical products.
• Dental equipment and technology.
• Digital dentistry solutions.
• Dental laboratory equipment and solutions.
• Dental materials and consumables.
• Product updates.
• Company announcements.
• Offers and promotions.

You may unsubscribe from marketing communications at any time by contacting us.

8. Third-Party Websites

Our website may contain links to third-party websites, services, manufacturers, suppliers, or other external platforms.

These third-party websites have their own privacy policies and practices. We are not responsible for the privacy practices, security, or content of third-party websites.

We recommend reviewing the privacy policy of any external website before providing personal information.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including responding to enquiries, providing products and services, maintaining business records, providing customer support, and complying with legal or regulatory requirements.

When personal information is no longer required, we may securely delete or anonymize it where appropriate.

10. Children's Privacy

Our website is intended primarily for dental professionals, healthcare professionals, clinics, laboratories, businesses, and other customers.

We do not knowingly collect personal information from children.

If you believe that a child has provided personal information to us through our website without appropriate authorization, please contact us so that we can take appropriate action.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services, technology, or applicable laws and regulations.

Any changes will be published on this page with an updated Effective Date.

We encourage visitors to review this Privacy Policy periodically.

12. Contact Us

For privacy-related questions, requests, or concerns, please contact us:

Albaho Dental Group / Albaho Medical
Office No. 705, Sobha Ivory 1, Business Bay, Dubai, UAE

Phone: +971 4 576 6509
Mobile: +971 58 139 2344

Website: https://albahomedical.com/

Email: info@albahomedical.com

By using our website, you acknowledge that you have read and understood this Privacy Policy and the ways in which your information may be collected and used as described above.